Support services to Engineering applications in the Information Management dpt
Context & Challenges
Our client, a major European player in the defence and military sectors, wishes to rationalise its integrator partners across the entire IT engineering perimeter in order to control its design and support toolset as well as costs.
In the form of a service catalogue, the partner must meet the client's Plan, Build and Run support needs while respecting the rules of confidentiality and the SLA (Service Level Agreement), to ensure a local service in a transnational context. The client also requires the use of an ex-situ office subject to the security rules in force.
CIMPA mission and added value
CIMPA offers a multi-skilled team, flexible and adaptable to needs, technologies and geographies. This structure allows us to provide both application support and project activities, development and deployment of tools according to the schedules of the client's various departments. In order to cover a changing scope of activities, CIMPA is able to adapt its team and integrate new skills.
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This manufacturer of civil and military helicopters wanted to provide its Engineering division, spread over several European sites, with both business and IT support on design solutions, and to adapt this support to fluctuating volumes.