Support services for multi-site Engineering teams

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Context & Challenges

This manufacturer of civil and military helicopters wanted to provide its Engineering division, spread over several European sites, with both business and IT support on design solutions, and to adapt this support to fluctuating volumes. This support must cover a wide range of services: helpdesk, coaching, definition of methods and deployment, training, project management, etc., at controlled costs.

CIMPA mission and added value

CIMPA draws on its extensive knowledge of the applications used and the client's processes and methods so as to provide a high level of support based on a ticketing system that adapts to the volume of demand. CIMPA provides a comprehensive, specific and flexible service across a broad spectrum of IT and business needs, at optimised costs thanks to a fixed-cost service catalogue.




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