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Support Level 2&3 Back Office POWERBUILDER
Contract: Permanent
Country: France
Town: Toulouse
Job level: Intermediate

A major player in PLM (Product Lifecycle Management) services, CIMPA provides services in the areas of consulting, solution integration, business process as well as support and training. We operate on a world-wide basis in the aerospace and defence industry as well as automotive, energy and transportation. CIMPA is a fully-owned Airbus subsidiary with over 940 employees based in Europe and is growing strongly. We offer great opportunities for learning and growth filled with rewarding experiences and seek highly motivated and committed candidates.

High priority is given to employees’ professional development, integration, training, career progression... We have set up a career management programme, a cross-divisional and cross-site mobility scheme, and proximity HR management, so as to help you fulfill your ambitions and potential.

In NTIC Domain and in the support level 2/3 Back Office team the person will be in charge of:
-Take into account the incident open by end user: Close or escalated them to a third party.
-Find if needed workarround to ensure the services.
-Answer to our customer's request.
-Respect and apply the incident process
The person will be located in the customer office
The person have to be known as an expert in his domain.


Engineer with 3 years of experiences, mainly as IT support with the following skills :

- Good knowledge of POWERBUILDER
- Good knowledge of APPEON 6.5
- Good communication and relationship, self-motivated and organised.
- Good knowledge of design method and process
- Knowledge of JIRA or other tickets tools